The Role of a Personal Agent

Your Personal Agent assists you with:

  • Identifying personal goals and your support needs
  • Creating your Individualized Support Plan (ISP)
  • Finding qualified providers, and facilitating provider interviews
  • Coordinating with provider and other agencies to ensure your support needs are being met
  • Reviewing provider invoices to ensure your support needs are being met
  • Checking in at least twice a year and monitoring plan dollar expenditures
  • Revising your Individualized Support Plan (ISP) as needed
  • Linking and referring to community resources
  • Coordinating emergency services and safety planning