eXPRS and PPL Support
Who do I contact for support, eXPRS or PPL?
Contact eXPRS about PSW credentials (like criminal history checks or renewal paperwork), PSW time sheets, and eXPRS login.
Contact Public Partnerships, LLC (PPL) about direct deposit, payment invoices, W-4 and W-2 forms, and PPL login.
See the full list of contact information by user type.
Login Support
Do you need help logging into either your eXPRS or PPL account?
Contact eXPRS Technical Triage by phone or email.
Phone: 1(844) 874-2788 and select option #3
Email: info.exprs@state.or.us
Contact PPL by phone or email.
Phone: 1(888) 419-7705
Email: pplorfmas-cs@pcgus.com
Contact Information by User Type
What type of provider and eXPRS user are you?
Visit the Contact Us page on the eXPRS website to see a full list of contact information.
DD Personal Support Workers (PSW)
PSW eXPRS Orientation and Training
Phone: 1(844) 874-2788 (Option #5)
All PSWs are required to complete their orientation within 90 days of receiving their provider number. Check out the Carewell SEIU 503 New Worker Training.
Get One-on-One Support
Community Pathways offers 30-minute one-on-one support for new providers on how to use eXPRS. This support is focused on how to enter hours and mileage in eXPRS and is offered in addition to the state required training listed above, for those who need it.
Call us at 503-935-5243 to schedule an appointment with our staff. Appointments must be scheduled at least one day in advance.
For this support, you will need:
A record of your hours worked so that you have something to enter into eXPRS.
An eXPRS login. We will not able to assist if you do not have one. If you have not tried to log in to eXPRS yet, you will need to bring your temporary password (which was emailed to you by the state) or have access to it via your email. With this, we can assist with learning how to log in to eXPRS.
eXPRS Technical Triage
Phone: 1(844) 874-2788 (Option #3)
Email: info.exprs@state.or.us
Public Partnership, LLC (PPL)
Phone: 1(888) 419-7705
Email: pplorfmas-cs@pcgus.com
Login: PPL's BetterOnline web portal login page
PSW Payment Issues
Important: First contact the CDDP, brokerage or CIIS program that authorized your services. If, after doing that, you still need assistance contact:
Phone: 1(844) 874-2788 (Option #2)
Email: psw.paymentissues@state.or.us
PSW General Questions: Missing provider number and login issues
Phone: 1(844) 874-2788 (Option #3)
Email: info.exprs@state.or.us
PSW Credentials and Change of Information
Phone: 1(844) 874-2788 (Option #4)
Email: psw.enrollment@state.or.us
DD Agency Providers and Independent Vendors
First consult the CDDP, brokerage or CIIS program authorizing your services. If you still need assistance, contact eXPRS Support by calling (503) 945-5623.
Agency Billing Issues
Email: info.exprs@state.or.us
Provider Records and Credentials