eXPRS and PPL Support


Who do I contact?

  1. Contact eXPRS with questions about PSW credentials (CHC and PEAA) and time sheets.

  2. Contact PPL about direct deposit, payment invoices, and W-4 and W-2 forms.

 

Need help logging into eXPRS? Please contact eXPRS Technical Triage.

Phone: 1(844) 874-2788 and select option #3

Email: info.exprs@state.or.us

eXPRS Login

Need help logging into Public Partnerships, LLC (PPL)? Please contact PPL.

Phone: 1(888) 419-7705

Email: pplorfmas-cs@pcgus.com

PPL Login

 

DD Personal Support Workers (PSW)

eXPRS Technical Triage

Phone: 1(844) 874-2788 (Option #3)

Email: info.exprs@state.or.us

Public Partnership, LLC (PPL)

Phone: 1(888) 419-7705

Email: pplorfmas-cs@pcgus.com

Login: PPL's BetterOnline web portal login page

Change of Information: Provider Forms & Documents

PSW Payment Issues

Important:  First contact the CDDP, brokerage or CIIS program that authorized your services. If, after doing that, you still need assistance contact:

Phone: 1(844) 874-2788 (Option #2)

Email: psw.paymentissues@state.or.us

PSW General Questions: Missing provider number, login issues

Phone: 1(844) 874-2788 (Option #3)

Email: info.exprs@state.or.us

Email: dhs.servicedesk@state.or.us

PSW Credentials and Change of Information

Phone: 1(844) 874-2788 (Option #4)

Email: psw.enrollment@state.or.us

PSW eXPRS Orientation and Training

Phone: 1(844) 874-2788 (Option #5)

All PSWs are required to complete their orientation within 90 days of receiving their provider number. For a schedule of orientation dates, please click here.

Training Video (Part 1)

Training Video (Part 2)

 

DD Agency Providers and Independent Vendors

First consult the CDDP, brokerage or CIIS program authorizing your services. If you still need assistance, contact eXPRS Support by calling (503) 945-5623.

Agency Billing Issues

Email: info.exprs@state.or.us

Provider Records and Credentials

Email: odds.providerenrollment@state.or.us