Customer

Frequently Asked Questions


What is a Brokerage?

A brokerage is an agency (and often a nonprofit organization) contracted by the State of Oregon to provide case management services (or "brokerage support services") to adults with a developmental disability who live and work in the community.

For more information about brokerages in Oregon, click here.

 

What are Brokerage Support Services?

Brokerage support services are case management services provided by a personal agent (PA) through a brokerage agency. These services are available to adults with an eligible developmental disability who live in their own or family home.

To see a list of services available to customers of brokerage services, click here.

 

Am I Eligible for Brokerage Services?

Eligibility for brokerage services is based on your eligibility for developmental disability services, which is determined by the office of Oregon Developmental Disabilities Services (ODDS) and your local community developmental disabilities program (CDDP) through the county.

  • Oregon resident

  • 18 years of age or older

  • Have a documented developmental or intellectual disability

  • Live on your own or in your family home in the community

For more information about eligibility, click here.

 

What is a personal agent? What is their role?

A personal agent (PA) is an employee of a support services brokerage who acts as a service coordinator and case manager. Their primary role is to get to know the individuals on their caseloads and assist them with accessing, planning, and monitoring support services. A PA may help provide guidance and advocacy to individuals by attending various meetings (such as IEP, VR, and SSA meetings) with them. Important note: A PA is neither a direct support provider nor the employer of an individual's support providers. To learn more about the role of a personal agent, click here.

 

What is a Service Provider?

A service provider is any agency or individual paid by Medicaid dollars to provide Title XIX services to individuals experiencing developmental disabilities.

 

What Types of Providers Are there?

There are three types of support service providers:

  1. Independent providers are individuals qualified to be personal support workers (PSW) and independent contractors (IC).

  2. Certified provider organizations are agencies licensed by the State of Oregon to provide a wide variety of supports and services based on their license.

  3. General business providers are businesses that provide service to the general public.

For more information about provider types, click here.

 

How do I find a Provider to hire?

To learn more about the process of finding and hiring a qualified PSW, talk with your PA. To access the Oregon Home Care Commission's PSW Registry and Referral System, click here.

 

What is the process for hiring a PSW?

Contact your PA for assistance in hiring providers. It is part of a PA's role to help the individuals they serve with the process of finding, interviewing, and hiring qualified providers.

The process of hiring providers involves a number of steps and depends on if the individual wants to hire an agency or a personal support worker (PSW). For more information about hiring providers, click here.

 

How do i start the process of finding housing?

There are different ways to approach finding housing options that are most appropriate to meet individual needs and goals. We recommend you contact your PA to discuss your goals and start the planning process together.

A good place to start independent research is the Oregon home page on the U.S. Housing and Urban Development's website. To visit the site and home page, click here.

 

How do I start the process of finding employment?

There are different ways to approach the process of finding employment. We recommend you contact your PA to discuss your goals and start the planning process together.

A good place to start independent research is Employment First. To visit the website, click here.

 

How does employment affect my benefits?

While employment will affect your social security benefits, keep in mind that having a job can help you earn more money and better benefits than if you do not have a job. For more information about employment and benefits planning, click on the links below.

Disability Rights Oregon's Plan for Work

Department of Human Services' Benefits and Work Incentives Counseling

 

Where can i find information about advocacy and Events?

For more information about advocacy, we recommend you visit the Oregon Council on Developmental Disabilities' website, click here.

For more information about self-advocacy events in the community, we encourage you to follos us on Facebook.

 

What does Self-Determination Mean?

Self-determination is the philosophy and process by which individuals make their own choices about how they want to live their life. At CPI we believe individuals have the freedom to choose and direct the services that impact their lives. This belief guides our mission to assist individuals to live empowered, self-determined lives in the community. To learn more about self-determination, click here.