PSW Electronic Visit Verification (EVV)

What is EVV?

The Electronic Visit Verification (EVV) is an electronic way for verifying attendant care services. It will help with more accurately tracking Medicaid personal care services and home health services.

Who is required to use EVV?

EVV is only currently required for Personal Support Workers (PSW’s) who provide the following Attendant or Personal Care services:

•OR526 –Attendant Care

•OR526/ZE –Attendant Care 2:1 staff

•OR507 –Daily Relief Care

•OR502 –State Plan Personal Care

How do I know if I provide one of these Attendant or Personal Care services?

Please check your service agreement(s) to find out if you are providing one of these services.

Why do PSW’s have to use EVV?

EVV is a part of a federal law that was passed by Congress in 2016. It requires states to verify the delivery of Medicaid-funded Attendant or Personal Care services in real time (at the time the service is occurring) from providers. This federal law requires the use of EVV for all Medicaid personal care services and home health services that require an in-home visit by a provider.

Will PSW’s be trained on how to use EVV?

Yes! Learn how to use the EVV system by attending an EVV Orientation Session. PSW’s must register to attend orientation sessions. They will be presented in English and alternate languages that have been noted. There will eventually be EVV tutorials and user guides available.

How do i register for a PSW evv orientation SEssion?

Go to DHS’s iLearn website at

When will PSW’s have to start using EVV?

Statewide roll-out of EVV will be July 16, 2019. Orientation information will be provided in May through a separate communication and also on the EVV web page.  Information from DHS will be mailed to PSW’s, customers and employers. Please watch for this in your mail.

How can I learn more about EVV?

Visit the Oregon DHS website at

Watch the EVV Video Tutorials on the OrGovDHS YouTube channel at

Follow and like the eXPRS payment system on Facebook at