PSW Orientation and Training

Find more information about:

• New member orientation and training

• Ongoing training opportunities

• Frequently asked questions about PSW training

• Electronic Visit Verification (EVV) system and support

• eXPRS system and support

PSW orientation and training is provided through Carewell. Complete a PSW application before you begin training.

Effective September 1, 2021, the Oregon Administrative Rules require:

• Each person newly enrolled as a PSW attend a new worker orientation in order to receive their provider number and begin working.

• New PSWs to complete 8.5 additional hours of training within the first 120 days after receiving their provider number.

See the New Worker Training Registration and User Guide.

Carewell also provides ongoing training opportunities for home care and personal support workers. Effective September 1, 2021, current PSWs are required to take a Refresher training of 12.5 total hours (due March 31, 2022). All training is currently being offered online and is self-paced.

Courses offered include, but are not limited to:

• CPR/First Aid

• Bathing and Grooming

• Challenging Behaviors

• Diversity Awareness

• Communication

Learn about the Enhanced or Exceptional PSW Certificate Program.

What if I don’t have access to a computer, smart phone or tablet?

PSWs who do not have access to a computer, smart phone or tablet may request a paper packet to be mailed to them. Packets can be requested for new member orientation and training, as well as current PSW refresher training.

To request a packet, call 1-844-503-7348 (M-F, 8AM-6PM) or e-mail Carewell. Paper packets are currently taking approximately 4 weeks to arrive, so order them early.

What if my first language isn’t English, or I would prefer to complete the training in a different language than English?

See the PSW Training - Other Languages page on our website for more information.

Do I get any compensation for completing my training?

New PSWs do not recieve a stipend, but existing PSWs do. Once current PSWs complete their refresher training, they will receive a $200 stipend and be entered to win prizes up to $1000. Make sure to update your personal information in the Carewell portal to ensure the stipend will be mailed to your correct address.

Visit the FAQs page on the Carewell website.

The EVV is an electronic system used to verify attendant care services. Get more information, resources, and support with EVV here.

The eXPRS system is used to log PSW hours and mileage. All PSWs are required to complete their eXPRS orientation within 90 days of receiving their provider number. Find more information about eXPRS orientation and support.